Pengaruh Komunikasi dan Kerja Sama terhadap Kepuasan Kerja dengan Motivasi Kerja sebagai Variabel Mediasi : Studi Kasus pada Karyawan Toko Dan+Dan Cabang Bekasi Barat & Bekasi Utara

Putri Natalia Simanjuntak; Anita Novialumi

doi:10.59024/jumek.v4i3.764

Authors

Putri Natalia Simanjuntak Universitas Bina Insani
Anita Novialumi Universitas Bina Insani

DOI:

https://doi.org/10.59024/jumek.v4i3.764

Keywords:

Communication, Job Satisfaction, Partial Least Squares-Structural Equation Modeling (PLS-SEM), Teamwork, Work Motivation

Abstract

This study aims to analyze the influence of communication and teamwork on employee job satisfaction, with work motivation serving as a mediating variable, at PT Sumber Indah Lestari (Dan+Dan), Bekasi Utara and Bekasi Barat branches. The study was motivated by customer reviews indicating suboptimal service quality, including ineffective communication, inadequate product knowledge, slow response to customer needs, and declining employee motivation, which may affect job satisfaction. This research employed a quantitative approach with a causal research design. Data were collected through questionnaires distributed to 80 employees selected using a saturated sampling technique. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4, including the evaluation of the outer model, inner model, and mediation effect. The results indicate that communication has a positive and significant effect on job satisfaction and work motivation. Teamwork also has a positive and significant effect on work motivation and job satisfaction. Furthermore, work motivation has a positive and significant effect on job satisfaction. The mediation analysis demonstrates that work motivation partially mediates the relationship between communication and job satisfaction as well as the relationship between teamwork and job satisfaction. These findings suggest that improving communication, strengthening teamwork, and enhancing employee motivation are essential strategies for increasing employee job satisfaction and supporting better service quality.

References

Gunistiyo, G., NoviaNy, D., & Prihadi, D. (2024). Metodologi penelitian modern: Panduan SmartPLS yang praktis untuk peneliti (Dilengkapi dengan studi kasus) (M. I. Adam, Ed.). Penerbit yang sesuai.

Habibie, F. H. (2022). Perilaku organisasi (Organizational behaviour) (M. R. Sari, Ed.; Edisi pertama). Widina Media Utama.

Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R. Springer. https://doi.org/10.37481/sjr.v6i4.738

Handayani, R., & Astuti, E. P. (2023). Pengaruh kerja sama tim dan pengembangan karir terhadap kepuasan kerja karyawan PT. Komindo Bizolusi Jakarta Pusat. Jurnal, 6(4).

Hariyanto, D. (2021). Buku ajar pengantar ilmu komunikasi. Dalam F. A. Darma & D. M. Utomo (Eds.), Pengantar ilmu komunikasi. Penerbit yang sesuai. https://doi.org/10.21070/2021/978-623-6081-32-7

Humaidi. (2024). Pengaruh kepemimpinan transformasional, komitmen organisasi, dan motivasi kerja (M. N. Ilmi, Ed.). CV. El Publisher.

Husein, H., Basem, Z., & Rahman, A. S. (2025). Manajemen sumber daya manusia: Skill, motivasi, dan disiplin kerja (L. T. Putri, Ed.; Edisi pertama). PT Mafy Media Literasi Indonesia.

Ibrahim, F. E., Djuhartono, T., & Sodik, N. (2021). Pengaruh kerja sama tim terhadap kinerja karyawan di PT Lion Superindo. Jurnal Arastirma Fakultas Ekonomi Program Studi Manajemen UNPAM, 1(2), 316–325. https://doi.org/10.32493/arastirma.v1i2.12369

Ikut, C. I. (2023). Manajemen sumber daya manusia: Analisis tentang prestasi kerja, produktivitas kerja, dan kinerja karyawan (H. R. D. Putranti, Ed.). Penerbit yang sesuai.

Iryadana, M. R., Sartika, G., Gunawan, A., Tialonawarmi, F., & Muslimat, A. (2024). Pengaruh komunikasi dan kerja sama tim terhadap kepuasan kerja yang berdampak pada kinerja karyawan. Scientific Journal of Reflection: Economic, Accounting, Management and Business, 7(3). https://doi.org/10.37481/sjr.v7i3.908

Pally, Y. F., & Septyarini, E. (2022). Pengaruh gaya kepemimpinan, komitmen organisasi, dan motivasi kerja terhadap kepuasan kerja pegawai. Jurnal Manajemen, 14(1), 140–147. https://doi.org/10.29264/jmmn.v14i1.10796

Prakoso, M. T. B., & Rismawati, R. (2023). Pengaruh komunikasi, motivasi, dan kerjasama terhadap kepuasan kerja karyawan (Studi kasus pada PT Agrodana Futures Surabaya). Jurnal.

Satoding, Y., Bandhaso, M. L., & Rasinan, D. (2026). Pengaruh kepuasan kerja terhadap loyalitas karyawan ritel Top Mode di Kota Makassar. Jurnal, 4(4), 13684–13690. https://doi.org/10.31004/riggs.v4i4.5554

Setiabudhi, H., Setiawan, Y. A., Karim, S., & Suwono. (2025). Analisis data kuantitatif dengan SmartPLS 4 (I. P. H. H. Duari, Ed.). Borneo Novelty Publishing.

Sinambela, L. P. (2016). Manajemen sumber daya manusia: Membangun tim kerja yang solid untuk meningkatkan kinerja (R. Damayanti & Suryani, Eds.). PT Bumi Aksara.